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13-Dec-2014 14:30 by 10 Comments

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Our innovation is driven by the desire to meet customers evolving requirements and it is not therefore innovation for innovations sake.

A prime example of Red Box innovation that is gaining real traction in the market is the ‘Red Box Insight’ product that provides advance alerting of potential issues before they occur.

Whatever your voice recording requirement is Red Box voice and data recorders can provide a solution to meet your needs and application regardless of device.

Red Box supports more platforms than any other provider and leads the way on converged recording.

Combine all this with the robustness and stability of the products plus our unique proactive monitoring and alerting services package and you have the assured performance that results in peace of mind.

Products and services are industry specific with features relevant to the customer’s sector (financial institutions, contact centres, public safety and government etc.) and their particular needs in the context of multimedia recording or simple audio voice recording.

For example in the context of financial services the product includes a ‘Compliance Bundle’ that comprises Trader Replay Authorisation, Call Safe (legal hold), Trade Reconstruct and Analytics.

The Red Box Smart Data Platform and API (Application Programmable Interface) extends Red Box solutions beyond standard customer implementation by providing a link to other environments such as secure cloud server storage, network operations providers and third party applications.

An established provider, Red Box voice and data recording systems are sold and supported around the world with solutions available through our telecoms partners, systems integrators and our reseller networks, all backed by Red Box’s agile and responsive development and support teams.

If your requirement is to record, monitor, store, retrieve and playback incoming or outgoing recorded telephone calls, accurately, quickly and securely all or any combination of devices i.e.

phone, mobile, radio, video, VOIP or email messages, then connect with Red Box.

All solutions are designed to be efficient and scalable, for example any number of channels or devices from 10’s to 1,000’s.

Our customers tell us that they like our robust technology and its ease of use and integration, our friendly yet highly professional approach, and our willingness to go the extra mile to ensure that they get precisely what they want, all at a charge that represents real value for money.